Welcome to Fenix Vintage!!
We accept credit cards, debit cards, PayPal, and Etsy gift cards.
We ship via USPS Priority for the U.S. and USPS First Class for international orders unless Priority shipping is requested at an additional cost.** Please note we are not responsible for packages lost in the mail. Also, there is no way to track or insure packages through First Class international shipping.
We typically twice a week - - most often on Mondays & Fridays. If you need your order to be shipped sooner, please contact us. We can usually accommodate requests.
**International Priority shipping is available for international customers who wish to purchase insurance and obtain tracking information, which is not available using the First Class method. Please contact Fenix Vintage for Priority shipping quotes. Any international packages over 4 pounds must be sent via Priority shipping.
We are not responsible for international customs or import fees. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, may be obtained by contacting a local post office.
But please contact me if you have any problems with your order.
We do not accept returns, including issues surrounding fit. Please note all garments are vintage and will show signs of wear. If an item has been grossly misrepresented, please contact us so we may rectify the problem. Please note, we are a small operation and take great care to list items as thoroughly as possible and encourage our customers to read the entire item description and pay close attention to the measurements.
As of June 1, 2014, we will no longer be offering RESERVES on items.
WE DO NOT CANCEL ORDERS ON REQUEST.
Most vintage garments can be hand washed with mild detergent and hung to dry, but it is always suggested to test a small area to ensure the garment is color fasted. Some garments will require dry cleaning depending on the care instructions, material, or if it is not color fasted.